HandsFree Networks Testing New Platforms, Bangalore
Support Automation Software Provider to expand operations
Bangalore, India — HandsFree Networks' (www.handsfreenetworks.com), a premier provider of support automation software expanded into Indian market last year with a proactive software solution and is operating from Bangalore. HandsFree Networks has announced the testing of its product to support new versions of Windows OS. The new versions are under Beta Testing and the launch of enhanced product is expected in another 2-3 months' time. The support for newer versions of Windows operating system will definitely add value to their powerful and proactive solution, which have significantly proven to have no naive software solutions company.
The expansion calls for the handling and management of out-of-scope support deliveries, leading-edge IT help desk support and portal-based knowledge management solutions and to the consumer the advantages of a highly-trained support staff mechanism and state-of-the-art technology that will strengthen HandsFree Networks market position in the managed service providers arena.
HandsFree Networks provides companies with the technology that keeps technology working — to help reduce the high costs of support delivery, ensure personal productivity and create a great customer experience with business services, especially those pertaining to End-devices Management and IT services delivery.
Support automation, a core functionality in HandsFree Networks Support Automation Software, resolves computer conflicts automatically or with minimal user interaction. Solving incidents in the conflict stage means that the end-user never encounters a given problem. For enterprises with thousands of computer users this proactive problem solving equals a substantial cost saving since the stream of support calls to the service desk decreases but also the hidden support cost that includes time invested by the user, or involved colleagues, in solving the problem.
Looking Ahead
HandsFree Networks plans an equally, if not more, successful year for 2010 with its continuous product innovation and customer focus. The company plans to continue to develop its support automation software and modules from broader platform support to advanced security and automated problem resolution capabilities.
HandsFree Networks’ customers should look forward for a successful 2010.
About HandsFree Networks
HandsFree Networks is a global provider of software and services that automate the resolution of technology problems. As a result, technology critical to real-time businesses - as well as technology and related services that consumers have come to rely upon - work as planned. HandsFree Networks solutions all take advantage of patented functionality in its support automation software platform, which provides the ability to precisely identify, diagnose and resolve technical problems via proactive or assisted support solutions.
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