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HandsFree Networks provides the infrastructure for truly pro-active and cost-effective technical support. We deliver a significant and quantifiable improvement over the current situation to all user communities, from small organizations to large enterprises.

HandsFree Networks' Automated Support Infrastructure (ASI) is network independent. It automatically resolves problems that occur on any system networked or standalone, client or sever, desktop or mobile. And fixes the rest interacting pro-actively with a network accessible support center.

In a typical end-user installation, a copy of the ASI client, relatively small, with minimal impact on performance, is installed on each supported system together with a database of automated solutions and procedures stored as executable code. As the ASI client detects a problem, it retrieves its solution from the database, if one is available, and executes it automatically, or under the supervision of the support provider.

ASI’s real-time detection and task automation capabilities make it the ideal last-line intrusion protection solution combining the benefits of centralized management and control with comprehensive real-time intrusion protection both inside and outside the corporate network.

HandsFree Networks's ASI also performs system management, maintenance, and problem prevention activities. The extent to which these activities are automated is under the total control of the support provider.

Automatically resolving recurring technical problems and management tasks lets a HandsFree Networks-based support operation scale to easily manage and support millions of devices. Our partners are able to serve large numbers of customers, charge affordable fees for ongoing support, and be profitable.

Key Facts

Founded:   April 1999
Ship-to-market: Spring 2001
Revenue generation: Summer 2002
Executive management: Newton, Mass.
Engineering: Amherst, N.H.

 

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