Automated Event Detection

• Dialog box detection
• Launch and termination of processes
• Processor faults (e.g. general protection or invalid page faults) and exceptions
• Network messages
• Registry changes
• Software and hardware installations and removals
• System startup and shutdown
• System and network configuration changes
• System offline/online detection
• File related change events

Intrusion Protection

• Start-up environment management and control
• Prevents addition of start-up items
• Disables and remove existing start-up items

• Intrusion protection management and control
• Prevents changes to system configuration items that could be targeted by intruders
• Cleans up existing spyware, adware and viruses

• E-mail attachment filtering (POP and Web based e-mail)
• File download filtering (configurable by file type)
• Network packet filtering
• Port probe detection
• Automated patch and software update deployment
•   File download blocking configurable by file type
• Directory and file change detection and prevention
• Program execution control allowing or preventing the execution of programs to conform to organizational policies and protect end-users from intrusion
• Virus definition management extensions with centralized reporting and support for intermittently connected systems
• Automated Virus scans with centralized reporting

Automated Resource Monitoring

• TCP/IP devices and services availability monitoring
• Memory monitoring and shortage alerts
• Logical disk capacity monitoring and shortage alerts
• Physical disk capacity monitoring
• Processor utilization monitoring and processing capacity shortage alerts
• Network utilization monitoring and bandwidth shortage alerts

Centralized Management and Control

The ASI Dashboard gives you single-point access to current asset, security, resource, event, maintenance, and monitoring information for all system at your sites. Its two-pane structure lets you easily and quickly extract detailed system and problem management information.

The System Status Snapshot (SSS) function lets you produce a comprehensive report including the asset, security, resource, event, and maintenance profile for one ore more systems with a single action.

Additional ASI management and control facilities, SQL based with a browser-based user interface, include:

• Management, maintenance, and problem resolution wizards for easy and fast execution of common tasks
• Event management
• Pre-packaged and custom notifications
• Pre-packaged and custom reports - HTML output with graphics
• On-line ad-hoc queries using pre-built filters
• Asset management
• Pre-packaged and ad-hoc on-line queries
• Pre-packaged and custom reports - HTML output with graphics
• Change management
• Site management
• Remote, on-demand, automated Scrip management and execution from anywhere with Internet access
• Remote, on-demand, automated ASI software updates and distribution
• Information portal
• Convenient, secure, and restricted end-user access to event, asset, change, and metering reports
• Database export wizard
• Export from all ASI databases
• Export to ASCII comma-delimited text files with headers (.csv), or SQL tables

Provisioning and Metering

• Automated application enabling/disabling
• Centralized control
• Standard image customization
• Tamper proof
• Real-time tracking of application usage - number of times and amount of time used per user, per product, per system

Automated Problem Resolution

• Internet connectivity
• Local network and peripheral connectivity
• Print queues
• MS Windows services monitoring and re-start
• Date and time changes
• System resources monitoring and restoring

Automated System Management and Maintenance

• Simultaneous execution of multiple programs and scripts
• Automated file distribution and retrieval
• System restart
• Process and service shutdown/restart
• On-demand remote control
• One-click interface
• Citrix® GoToAssist and VNC support
• Automated printer installation and removal
• Managed execution of maintenance utilities, including Scandisk and disk defragmentation
• System clock synchronization and reset
• System wide directory and file clean-up including temporary files, browser related files, and scandisk/chkdsk files
• Configurable execution of any executable or script

Microsoft Update Management

• Centralized remote management and control over every phase of software update process
• Test environment support
• Group management within and across all locations
• Critical updates installation on-demand
• Updates removal scheduled or on-demand
• Real-time tracking and status reporting
• User notification, scheduled or on-demand
• Configurable update download and propagation
• Wizard based operation
• Integrated with Microsoft AU client

Automated Information Gathering

• Real-time asset management
• Static and dynamic data collection with full DMI and WMI support
• Automated change management
• Online querying and custom reporting
• Application usage profiler
• Unlimited user defined fields
• Collection of detailed information about any file type including unregistered executables
• Microsoft Windows event log changes
• On-demand and scheduled file properties retrieval
• On-demand and scheduled running processes list
• Configuration change tracking for selected applications and system components
• User action log (UAL) recording and reporting the last 50 user actions when a problem occurs
• When a fault occurs, a report listing all processes and modules running at the time of the event including, for each, version, creation date, size and location information, is produced

ASI System Requirements

• ASI supports any device running Microsoft Windows 95 and 98, Me, NT4, 2000, XP, or Server 2003 operating system
• The ASI client has no minimum memory and processing power requirements

Measure of Value

• Break-even - One to two calls eliminated per 20 supported devices per month, or ½ hour of productive time per end-user per month saved
• Many-fold increase in around-the-clock responsiveness without adding support staff

Pricing

• Subscription fee per supported device
• No minimums, no start-up, customization, or cancellation fees