HandsFree Networks - Managed Service Infrastructure Provider

The HandsFree Networks ReCARE is an integrated IT managed service solution specifically designed for MSPs, SMBs and Enterprise customers. The ReCARE solution helps to manage client's infrastructure, network components, servers, and users desktop PCs - remotely, comprehensively and transparently.

NOC Management & Communication

• Ensure compliance and SLAs with increasingly strict regulations.
• Ensuring all work is performed according to the agreed-upon work methods and standards.
• If an issue arises that requires remote assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before.
• Capacity management and upgrade planning made simple. 

Business Continuity

• Increase your options with flexible pricing models that can be based on incidents, users or calls.
• Defined best-practice resolution helps realize immediate ROI.
• Expand your service capabilities without compromising control or increasing human resources.
• Ensure your network of desktops and laptops is operating at peak efficiency every minute of the day.

Quick Response

• Detects issues affecting your customer's computer network and will resolve before they become critical.
• Automated detection and remediation guarantees a quick resolution to problems at your customer's site.
• Acting as point of escalation for issues beyond usual scope.
• Additional tools for efficient manual diagnosis and remediation of issues that are beyond automated resolution.

End-Devices Security

• Patch Management ensures your customer's operating systems are up-to-date and not exposed to vulnerabilities.
• Behavior based Intrusion Protection delivers powerful protection against both known and unknown/new threats, the latter also known as zero day threats.
• Automatically protects a system’s startup environment. Illegal peer-to-peer file sharing which monopolizes business resources and promotes viruses and spyware.
• Protect an increasingly dispersed, mobile, and “unruly” user community from relentless threats.

Automated Problem Resolution

• Automated detection and remediation of issues and system maintenance.
• Manage and support exploding device populations and application sets.
• Stable and reliable software platforms for deployment and operations.
• Greater performance – Automated problem resolution for devices, services, software and websites and upgrade opportunities.