HandsFree Networks - Managed Service Infrastructure Provider

   
HandsFree Networks - Managed Services Benefits PDF Print E-mail

ReCARE was designed and continues to evolve to create true sources for provisioning and delivering IT managed services. Unlike systems that provide monitoring or just one piece of a solution, ReCARE provides an integrated framework for implementing your knowledge and expertise as solutions to your customers.

Reduced investment in infrastructure

  • Ability to expand more rapidly without expanding your resources.
  • Eliminates the need for building and maintaining infrastructure for providing comprehensive desktop/laptop maintenance service.
  • Building processes for carrying out preventive maintenance activities 365 days a year.
  • Your investment in ticketing system, shopping for security packages, remote control tools, reporting engines, script engines.

Proactive approach

  • Faster service through automated resolution of end-user issues and escalation of unresolved issues.
  • Reduce support costs and improve ROI on your IT investments.
  • Increase your options with flexible pricing models that can be based on incidents, users or calls.
  • Reduce the risk of downtime due to viruses, lack of patches, and other security vulnerabilities.

Less work for Internal Staff

  • HandsFree Networks team double-checks the automated process of applying the patches and provides client with comprehensive report.
  • Starting with rapid deployment, you can be up and providing services within a day.
  • Keep your staff productive and your IT assets available with fast, efficient field service whenever you need it.
  • HandsFree Network team looks at reports that provide information on problem incidents and takes prompt action to fix the issue.

Improve quality of life

  • Less interference with end users by resolution without remote control sessions.
  • ReCARE saves your employees time and frustration and saves you money.
  • More consistent and higher quality service through standardization of resolutions.
  • Better scalability through application of resolutions to groups of end-user systems.

Increase profitability

  • Add new revenue stream to your business by adding desktop/laptop maintenance service.
  • Refocus your high-priced staff to higher profit opportunities.
  • Provide greater justification for expense, visibility on costs and processes.
  • Provide an insurance policy to avoid future desktop protection issues.
HandsFree Networks provides the infrastructure for truly pro-active and cost-effective technical support. We deliver a significant and quantifiable improvement over the current situation to all user communities, from small organizations to large enterprises.

 

 

 



 
 

 

 

 

 
 
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