We keep your network of computers up and running regardless of threats.

Providing competent, effective technical support for you or your clients is critical for both the product’s reputation and its bottom line. The people that answer the phone are a reflection of your company and – like it or not – their ability to resolve your end-users’ problems will go a long way in forming an opinion of how your business is run. Best-in-class support means giving your end-users access to knowledgeable, helpful, intelligent professionals at convenient times to answer questions and resolve issues so they can get back to business – all without adding extra cost.

ReCARE solution was created for MSP’s, resellers, OEMs, and integrators selling to the small-to-medium businesses, large enterprises, and IT services markets as a cost-effective means for their end-users to receive technical support via remote resources. MSPs can use ReCARE as a lead-in product to grab new clients and expand their business. This solution is comprised of the following components – a desktop/laptop agent within the HandsFree Networks Patent technology platform with all the intelligence built-in to conduct day to day automated maintenance services and problem resolution.

We are the experts on our own software and processes. You can benefit from this by using our outsourced support. Our staff is well versed in all aspects of out Support Automation Platform ReSOFT and provides expert outsourced device support using ReSOFT to its fullest advantage.

Some of the benefits you get from using our Service Desk/NOC include:

• 24 x 7 support.
• Incident management through ReTRAC.
• Service Level Agreements.
• Issue diagnosis and research.
• Issue resolution test facilities.
• Advantages of a larger pool of devices under management.
• DART development staff and facilities.

The ReCARE service also provides detailed incident reports related to all System Management conducted through the service desk. We assist you by serving as a single point of contact for your service inquiries – allowing you and your teams to focus on core business matters.

You can also use a combination of your own staff, another outsourced helpdesk provider, and our service desk/NOC to cover your call center requirements. The service desk/NOC is another flexible component of the overall ReCARE solution.