An automated, IT management service for managing end to end IT infrastructure

HandsFree Networks has established it Networks Operation Center (NOC) to increase internet services desk support and to provide corporate clients with the most reliable and value - added corporate solutions. Enterprise today increasingly demands more business value and productivity gains from technology investments.

Physical Infrastructure - HandsFree Network NOC is an 8,000 sq ft facility located in Bangalore, India, with more than 100 experts operating 24 X 7 X 365 . Internet connectivity and electric power is provided by multiple service providers in order to ensure redundancy.

Computer System Infrastructure - HandsFree Networks has a robust infrastructure of servers, networking and workstations and secure data centers with high availability with best-in-class servers with Raid 5 storage . Hardware functions on a Cisco Layer 3 Switch to constitute various sections of the support center as distinct VLAN's . The backbone for LAN is on fiber (GIGA SPEED) and the entire UTP is Giga Speed. HandsFree Networks uses best-in-class hardware-based firewall systems & virus protection software.

Test Lab - HandsFree Networks houses a test lab for each client setup, based on the support requirements to facilitate better understanding and support of client technology products. Test lab is used extensively for simulating customer problems and advanced troubleshooting.

People and processes - HandsFree Networks employs engineers capable for L1, L2 and Practice Lead support. All critical calls are attended by L1 engineers, who are part of HandsFree Networks Center of Excellence (CoE). All processes followed in the NOC are based on guidelines and best practices.

HandsFree Networks NOC, delivering uptime for your business.

"Uptime" is critical. It means comprehensive visibility into the performance of your network and IT applications. It means that your business is secure. That your data and voice infrastructure is operating efficiently. And that your employees are productive and your customers are receiving premium service, 24x7.

Offering intelligent real-time network operations center (NOC) support service customized to meet your needs, HandsFree Networks NOC delivers uptime to businesses around the world.