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Enterprises
Small Organizations
Channel Partners
OEM Partners
Service Providers
What We Deliver

The HandsFree Networks Automated Support Infrastructure (ASI) enables higher IT (information technology) asset availability at lower cost through:

Automated symptom detection, diagnosis, and resolution
  
Pro-active delivery of support information to keep end-users and support personnel informed about the resolution process in real-time
 
Automated symptom prevention, system administration and management

The result is a Strategic Productivity Improvement (SPI) resulting in:

Affordable 24x7 support
  
Opportunity to expand market coverage and grow in a most efficient and cost-effective manner
 
Competitive position protection from existing and new competitors
 
Support cost savings with low break-even

Depending on the nature of the IT support provider, its mission, and end-user community it serves, the relative weight of each benefit made possible by the SPI varies together with the way it is leveraged to achieve strategic business objectives.

Focus on any one of the elements of the SPI is not necessarily to the complete exclusion of the others. However, depending on the user community, one of the four has the highest priority. For each target user of the HandsFree Networks ASI,the following table ranks the relative importance of each of the deliverables of the SPI.

1 - Most important

4 - Least important

Affordable 24x7 Support

Market Expansion

Defend Competitive Position

Support Cost

Small business

2

N/A

N/A

1

Mid-size business

1

N/A

N/A

2

Enterprise-size business

1

N/A

N/A

2

VARs and integrators

1

4

3

2

IT outsourcers

3

2

4

1

Service providers

4

1

2

3

Desktop support organizations

3

4

2

1

Hardware and software vendors

4

3

2

1

   

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