Systems support is inherently complex. Even on a small network, there are hundreds of sources of complications and interactions between products. When a problem occurs (on a desktop, a server, or the network), a costly and all-around frustrating support process is initiated, or end-users are left to fend for themselves. In the latter case,  attempts to solve problems often result in significant productivity loss and bigger problems.

At HandsFree Networks, we believe there’s a better way.

Our Internet-based Automated Support Infrastructure (ASI) helps support providers deliver proactive and highly reliable support services. We do it in the background – detecting and reporting in real-time most events that take place on systems and networks, and solving ‘known’ problems – those that occur over and over again – automatically, so you won’t have to.

ASI's ability to constantly probe and analyze systems lets you spot unusual and rare complexities, which may be unique to the network and the applications you manage and support. When that happens, once a solution is found we can automate it, if the problem's severity and frequency warrant it.

The HandsFree Networks Automated Support Infrastructure Technology Overview explains how we approach automated symptom resolution . You’ll find a few typical situations, mapped out step-by-step, to help you understand how HandsFree networks will help you support and manage networked systems – and resolve automatically the issues that are most likely to arise. We also describe the tools and facilities that greatly simplify day-to-day management and support tasks.

If you would like additional information about the HandsFree Networks Automated Support Infrastructure (ASI), please contact us.

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