Troubleshooting and value delivery by using reports to gain insight

Integrated reporting module includes more than 300 customizable granular reports with production frequencies ranging from daily to weekly and monthly to offer a comprehensive set of customizable reports. HandsFree Networks' in-built reporting solution is used by IT service organizations, managed service providers (MSPs) and internal help desks in the mid-enterprise space to demonstrate the value they deliver to their customers and now it's new and better than ever with simplified custom report authoring, extended time-based powerful reports that make it easier to track assets and justify hardware and software upgrades.

• Better plan customer IT Investment - Help customers make better business decisions and plan future IT investments
• Differentiate your offering - Tell your story clearly and concisely to strengthen your value proposition
• Maintain and increase service levels - Use reports to understand how mission-critical business services are performing
• Leverage HandsFree Networks as a sales tool - Drive higher-value business by showing customers how you can reduce their downtime costs
• Become a trusted advisor - Earn your customers' confidence by effectively managing their IT and measuring results against SLAs 

With little effort and minimal time, reports can be accessed with the click of a mouse providing a quick view into availability or utilization of a device or service to support ongoing tactical operations. Reports can be modified, duplicated or deleted via the browser-based report facility, graphical user interface which also allows you to add new reports. Report definition steps:

• Selecting the query filters whose results will provide the report’s content
• Selecting report format (CSV, XML, HTML with, or without graphics)
• Entering e-mail addresses of the report's recipients
• Selecting up to two categorize-by parameters to segment the information reported from selected fields in the Events table in the event log database.
• Selecting fields of the Events table that will constitute the content of the detail section of the report
• Defining a report schedule