HandsFree Networks - Managed Service Infrastructure Provider

With its robust event-driven notification system problem detection happens in real-time enabling system to proactively support itself. Any non-automated problem issues detected can be configured to quickly initiate an e-mail or file a ticket in the ticketing system to alert IT consultant to warnings about an serious issue or failures that occurs on your customers networks. You can also configure notification in the dashboard console based on thresholds you define in order to respond to any of the non-automated remediation like asset change, application failures, network events, predicted failures or performance issues.

IT Administrators and service providers have quick access to more than 400 predefined notifications that can be easily enabled just by a click. You can make your own notification by selecting a query filtering to retrieve events of interest, prioritize and set trigger threshold to selected systems or groups that need to be monitored. HandsFree Networks' detailed notification schedules ensure that alerts are always forwarded to the right person at the right time.

The ability to enforce notification by e-mail, repeats, delays and acknowledgments ensures that notifications are not missed. If the notifications are not acknowledged within an appropriate time, they can be escalated to another level. Incorporating with ticketing system ensures that other staff members know when someone is responding to an incident, avoiding duplication of effort and maximizing efficiency.