HandsFree Networks - Managed Service Infrastructure Provider

HandsFree Networks Device Healthcare architecture incorporates HandsFree Networks collective experience of working with IT service and support organizations of the world’s leading firms. All of the features required for your support automation tasks, from ongoing maintenance to proactive problem management, can be found in this powerful software platform and powered to expand the software automation process.

Proactive Support Automation

With proactive support automation, you can discover problems before your customer does, and often automate the resolution of problems at the symptom stage.

• Automated System Maintenance - Scheduled or on-demand system maintenance to ensure systems are at peak performance and to eliminate recurring issues by automated disk defragmentation, file and folder cleanup, scandsk and chkdsk cleanup, clock synchronization and slow clock reset.
• Self-healing - Resolve problems automatically by configuration of parameters that fix recurring issues without the need for intervention by your engineers or customers.
• Anti-Virus Security Management - A comprehensive all-in-one anti-virus management solution for your entire network for your best defense against malicious code penetration.
• Host Intrusion Prevention - Protects your organization from costly downtime due to virus outbreaks by assessing new viruses and provide a "bullet proof" intrusion protection, and repairing faulty anti-virus software.
• Data Leak Prevention - Reduce security breaches and counter variety of data leak by ensuring security policy compliance without the need for end-user interaction.
• Automated Patch Management - Protects corporate and remote users through a fully automated or targeted patch distribution, monitoring of distribution status, removal, and patch compliance reporting.

Assisted Support Automation

With enhanced monitoring and control, you can respond to problems quickly and more efficiently by automating many of the tasks associated with diagnosing and resolving technical issues

• Resource Monitoring - Proactively monitor system resources to provide the capacity required on your desktops/laptops for operating at peak efficiency every minute of the day.
• Problem Detection & Diagnosis - Find the root cause of incidents and reduce the impact on business. Problem Detection & Diagnosis is a proactive approach that prevents recurrence of incidents.
• Software Provisioning and Metering - Monitor concurrent usage of softwares for real-time enforcement of license limits and also maintain a consistent level of standards.
• File Management - File Management platform provides solutions that can distribute or retrieve files and track end-user activities in real time.
• System Management - Automated or on-demand system management, scheduled program execution and process and service management for real-time visibility.
• Change Detection - Implement a comprehensive automated change detection that allows you to handle pre-approved changes and changes with complete approval cycle.

Traditional Support Tools

Support issues that are not automatically resolved can lead to manual, lengthy and error-prone activities, some of which may require field service, can be investigated and remotely executed with traditional tools.

• Asset & Inventory Tracking - Provides ongoing visibility and control over all desktops and laptops, regardless of location, through automated tracking of software, hardware, and software licenses.
• Service Monitoring & Management - Discover problems at the symptom stage. Configure complex rules and thresholds to make sure support engineers are only alerted on issues that truly impact your system.
• Remote Control - The HandsFree Networks remote access software service provides a global, reliable and easy-to-use desktop remote access network for centralized remote control troubleshooting services using UltraVNC and Citrix.