HandsFree Networks - Managed Service Infrastructure Provider

Broadband is changing the world in which we live. The multi-service pipe to the home is here now and is being rapidly adopted. Worldwide there are around a million new broadband subscriptions every week. Once connected, people are demanding new online services. This is fuelling relentless growth in the opportunity for providers to deliver both the broadband connection and a rich variety of services over that connection.

But delivery is not always straightforward.

• Services can be hard to set up and install, driving subscribers to technical support
• Flexible service delivery requires proactive device management
• Huge burden on customer service as a result of increased faults frequency
• Subscribers often need help using these new technologies.

As a result, service providers have concerns that the value of increased Average Revenue Per User (ARPU) may be diluted by reduced customer satisfaction and rising costs.

How do service providers maximize the opportunity while ensuring that they do not become encumbered by the technical support burden?

The answer lies in a planned, strategic response. By understanding the business impact of the technology deployed and building an appropriate support from the beginning, providers can make sure there are no surprises. HandsFree Networks has developed a wide range of support solutions for the service provider. These leverage HandsFree Networks' deep telecom industry expertise using our unique patented Next generation Devices Healthcare Technologies.

Activate your HandsFree Networks customer experience

HandsFree Networks is the new business model for Service Providers. But with the new revenue opportunities come many challenges:

• Increased costs of service installation and configuration
• Rising maintenance costs
• Risk that returns on substantial infrastructure investments do not materialize

Automated control of home devices is the industry’s current solution. With these solutions, the Service Provider can achieve much more. But the customer experience can remain fragmented. Ask for a product demo to show how remote problem management, when integrated into a suite of business tools, enables service providers to manage the customer experience not just the device.