HandsFree Networks - Managed Service Infrastructure Provider

HandsFree Networks Device Healthcare framework acts as a glue between the real automation and the clients' existing management environment or establish a centralized console for management. This automation framework and centralized portal capability can provide a service-level view for both the clients' operations staff and for the clients' customers.

Requirements for Device Healthcare Framework

Tech Support Organizations have the requirement of ensuring greater customer satisfaction by providing a high level of service quality and they also need to reduce their cost involved in support and time required for resolution. One of the critical success factors is for the client to overcome the challenges of high integration and operational costs.

Operational and integration costs are direct variants

• The number of functional areas and related processes to be automated

• The number of new services/technologies support to be automated

• The number of new systems to be included as part of the operational framework

Reducing costs necessitates

• Cutting down on redundant efforts to design and implement processes that are common across new technologies/services and systems

• Scaling down the need for migrations and high-cost integrations despite the entry of new systems into the solution architecture

Framework that readily provides

• Reusable, deployable interfaces to the commercial, off-the-shelf systems used in the solution

• Standard mechanism for loading, unloading, scheduling and triggering support resolution (DARTs)  

• Flexible interface for solution building; centralized common user interface and a standalone configuration user interface

• Unique local processing architecture for device that are dispersed widely unconnected

Approach for Building Customizable Support Automation Solution

HandsFree Networks recommends that organizations integrate our customizable support automation framework that is based on the futurstic device healthcare concepts and architecture. HandsFree Networks is an industry standard that describes a flexible and easy-to-integrate support automation framework and methodology using a life-cycle approach for developing software support automation and device management.