Help users resolve problem without calling

Automated solutions are becoming the preferred choice by individuals for online bill payment, airline reservations and medical information. Not surprisingly, automated technical support has also become the first choice for many users who may be experiencing issues with their PCs, associated software or connectivity.

HandsFree Networks provides a wide range of software automation for support process that are characterized by their unique ability to provide personalized problem resolution through the use of patented HandsFree Networks technology automatically placing issues into their proper context. As a result, end-users can often get the right automated-service answer fast and on the first try—versus resorting to time consuming, costly telephone assistance.

Proactive Devices Healthcare can reduce many common technical issues, such as "Why can't I connect to the Internet?" or "What's wrong with my email?" The Support Automation solution embedded in computing devices has the ability to proactively detect problems in real-time and automatically apply or suggest solutions, even for disconnected devices. As a result, problems are more quickly resolved, users are less frustrated - and they are less likely to instinctively reach for the telephone first to call for IT support.

HandsFree Networks automated support solutions:

• Help reduce the need for costly telephone support
• Provides automated remediation for problem issues
• Reduce IT operations costs through problem avoidance