Remote problem diagnosis and automated problem resolution

Enterprises around the world are facing technology and management challenges arising from increased proliferation of computing devices, applications and IP-based services. Also, business users expect to be always-on, no matter where they may be working. This has led to raising IT operational and service delivery costs and reduced end-user productivity, when technology doesn't perform as promised.

Organizations are already deploying strategies to improve the quality of IT service and reduce service delivery cost using some combination of off-shoring, outsourcing and internal process improvements. Regardless of the strategy chosen, companies are considering automating technical support processes to fully realize the efficiencies needed to meet today's IT challenges and scale for tomorrow's growth.

HandsFree Networks is one of the leaders in support automation solutions, providing companies worldwide with technology that keeps technology, and the people who depend upon it, up and running. As a result, companies can significantly reduce the costs of IT service delivery and ensure business productivity.

HandsFree Networks software helps end users, help desk, service desk, and IT professionals:

• Automated detection and resolution for problem fixes
• Intelligently route end-user support requests if an issue cannot be proactively solved
• Boost support professional productivity by automating software and devices support process
• Provide automated solutions to problems across multiple channels