HandsFree Networks - Managed Service Infrastructure Provider

Solution Overview

HandsFree Networks support automation and managed service infrastructure platform has helped leading companies across several industries meet their business and technical objectives. See how HandsFree Networks benefits support organizations in your industry.

IT Infrastructure Management

Multi-vendor environments are a mainstay in today's IT marketplace. As IT vendors, you are increasingly expected to ensure service deliverability even in such complex multi-vendor environments – a task made especially challenging when it comes to identifying problem source. HandsFree Networks Device Healthcare was created from the ground up for complex, critical system management. HandsFree Networks prevents problems from root before they cause disruptions by automating 24X7 system monitoring to discover issues, diagnosing root cause and resolving them.

IT Outsourcer

Traditional institution support environments often have difficulty keeping pace with emerging trends, ever-growing demand for services, and the flood of new technologies and requirements for technology support staff. In the past, incidents were often resolved with lengthy telephone-based support sessions and costly on-site visits, while the backlog of unresolved issues continued to grow and overwhelm support centers.

Building from the ground up for support organizations – HandsFree Networks Support Automation framework includes all the functionality and flexibility required to automate your entire support process – from ongoing maintenance to root cause analysis and self-healing, all in one support platform.

Managed Service Providers

HandsFree Networks as support automation and managed services infrastructure provider enables technology vendors to automate the delivery of system management and helps automate high resources driven recurring issues in the managed services market. HandsFree Networks' patented Next Generation Device Healthcare conceptual architecture allows Managed Services Providers to proactively monitor and manage IT at customer site and automate detection, diagnosis and remediation of problems before the customer knows about their existence.

Broadband Providers

In Broadband, every second of service disruption or downtime directly and adversely impacts customer revenues and subscriber satisfaction levels. For vendors, delivering system availability is critical - a factor severe enough to trigger customer losses. HandsFree Networks Device Healthcare framework helps vendors deliver 24X7 system uptime by proactively enabling systems to discover, diagnose and resolve support issues at the symptom stage – before they cause downtime. HandsFree Networks' customized solution with personal attention from the ground up to support complex, mission critical systems such as Billing, Messaging, VOD, IPTV, Triple play and more.

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Solutions

Solution Overview

HandsFree Networks is a global provider of support automation & managed services software. Its patented desktop management architecture allows technology vendors & managed service providers to proactively manage, monitor and optimize information technology and automates the detection, diagnosis and resolution of support issues before the customer is disrupted. Global leaders utilize HandsFree Networks managed service software & managed services to increase customer satisfaction, automate support, secure service revenues and to provide cost effective IT managed services.